The Claim Passenger Property form is a document provided by American Airlines and US Airways for passengers who have experienced issues with their baggage, such as loss, damage, or missing contents. By completing this form, you initiate the process of reporting your claim and seeking compensation for your inconvenience. To ensure a smooth process, make sure to fill out all sections accurately and return the form within 45 days of your travel date.
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The Claim Passenger Property form serves as a vital tool for travelers who have experienced issues with their luggage while flying with American Airlines or US Airways. This form is designed to facilitate the reporting and processing of claims related to lost, damaged, or delayed baggage. Customers are urged to complete all sections of the form accurately and return it within 45 days from their travel date to ensure timely processing. The form requires essential information, such as the passenger's contact details, flight itinerary, and a detailed description of the claim, including any missing contents or damage. Travelers must also include supporting documents, such as airline ticket receipts and baggage claim checks, to substantiate their claims. The airline outlines specific liability limitations for lost or damaged baggage, emphasizing the importance of understanding these terms before submitting a claim. By adhering to the guidelines set forth in the form, passengers can enhance their chances of a successful resolution to their baggage issues.
Dear American Airlines/US Airways Customer,
Please accept our sincere apology for the mishandling of your property. We understand your concern and realize the inconvenience this causes. Once the form has been returned to us, we will intensify our tracing efforts with the goal of locating and returning your property.
Complete all areas of this form and return it to us no later than 45 days from the date of travel. Failure to return this completed form to us within the timeframe may result in the denial of your claim.
If your claim involves more than one piece of baggage, please itemize each bag and its contents separately. Failure to include the requested information may affect the processing of your claim.
Check list:
Airline ticket receipts
Baggage claim checks
Receipt(s) for excess value claimed
Receipt(s) for excess baggage charges paid
Receipt(s) for all items valued over $150.00
Clear and legible government issued photo identiication for each passenger making a claim
Damage claims: retain all damaged bags and/or contents until your claim has been resolved
Retain a copy of all documents submitted to the airline for your personal records
Once you have completed the form, please return it to us by mail or fax:
American Airlines, Inc.
US Airways
Central Baggage Service
Central Baggage
PO Box 619613 – MD 1322
4000 E Sky Harbor Blvd.
Dallas/Ft. Worth, TX 75261-9613
Phoenix, AZ 85034
Fax: 972-425-0714
Fax 480-693-2305
Email: [email protected]
Liability Limitations:
Liability for loss, delay, or damage to baggage will be limited as follows:
Domestic Travel (wholly within the United States) - $3,400 per ticketed passenger.
Certain items are excluded from liability; see Contract of Carriage at AmericanAirlines.com or USAirways.com
International Travel (including domestic portions of international itineraries) are covered by the Montreal Convention – 1,131 SDRs
(Special Drawing Rights) per ticketed passenger
Thank you for your cooperation,
Your American Airlines Central Baggage Team
PASSENGER PROPERTY QUESTIONNAIRE
AAdvantage or US Dividend Account: ________________
Record Locator or File Reference Number: ________________
Type of Claim: (check all that apply)
Lost Luggage
Missing Contents
Damaged Luggage and/or Contents
Delay Expenses
Mr. First
Middle
Last Name
Phone Number
Mrs.
Ms.
Home:
Business:
Permanent Mailing
Number
Street
Apt.
Temporary Mailing
Address
City
State
Zip Code
Country
Postal Code
Email Address:
Employed by:
Occupation:
Your Complete Flight Itinerary
From
To
Airline
Flight Number
Travel Date
Have you, or any member of your household, had a previous baggage claim with AA/US or any other airline in the last 5 Years? Yes
No
If yes, list each airline, claimant name and dates (attach an additional page if necessary)
Airline(s) __________________________________________________ Name(s) __________________________________________________
Date(s) _______________________________________________________________________________________________________________
Information gathered on this form may be shared with other airlines, local, state and federal law enforcement agencies or private insurers.
Number of ticketed passengers
Number of passengers
Purpose of trip?
Length of stay?
traveling in your party:
claiming missing baggage:
Were you charged for excess
Yes No
Did you declare and pay for excess value: Yes
and/or overweight baggage:
Value declared: $
Have you received your baggage and are you missing contents only:
If yes, how many bags are missing contents?
Was airline notiied of loss immediately? Yes No
If yes, at what ofice?
By telephone
In person
If airline was not notiied within 4 hours, state the reason for the delay:
Where and when did you last see your baggage?
Has this loss been reported to another airline? Yes No
If yes, please provide name of airline and city where reported.
Certiication and Understanding
APPLICABLE IN USA ONLY. It is expressly understood and agreed by the claimant that the furnishing of this form and any assistance given by employees of American Airlines, Inc., are acts of courtesy and shall not constitute a waiver of any rights or an admission of liability by or on the part of American Airlines, Inc., its employees or agents. Any other information and/or documents relating to this statement which are required by American Airlines, Inc., will be furnished by claimant upon request and shall be considered part of this statement.
The United States Post Ofice has investigative jurisdiction under federal laws relating to sending false or fraudulent claims through the United States mail and any
such claims received by American Airlines, Inc., are reported to the United States Postal Authorities. Loss of baggage in interstate shipment or of articles from such baggage come within the purview of federal statutes relating to thefts from interstate shipment and, are therefore, subject to investigation by the Federal Bureau of
Investigation.
OP124 (Rev 11/2013) CPN 5689520
Complete Reverse Side
BAGGAGE AND CONTENT DESCRIPTION
NOTE: When more than one piece of baggage is lost, complete a separate baggage and content list for each missing bag.
Baggage routing:
Flight number(s) on claim check:
Airport checked from:
Airport checked to:
Baggage tag number(s):
Passenger ticket number(s):
Number of bags checked:
Number of bags received:
Baggage checked at: Curbside Ticket Counter Gate Other
Was baggage rechecked and new tags issued? Yes
If yes, at what airport?
Was baggage available at Customs? Yes
N/A
If yes, at what city?
Give details if the original routing was changed after starting your trip:
Was your property packed in a box? Yes
Was your property packed with an external cover? (example: golf bag) Yes No
Is the name on the bag(s) different from the passenger? If so, what name?
Please list any initials, marks, tags, ribbons, cords, tape or other exterior markings on your bag(s):
Bag Type
Material
Color(s)
Brand
Bag
Open/Close
Wheels
Retractable
Purchase
Cost of Bag
Dimensions
with Zipper
Handle
Date
Hard
Yes
Soft
No
Gender = M: Male F: Female
CH: Child
I: Infant (under 2 yrs)
Qty
Article/Item
Size
Gender
Description
Color
Brand Label
M,F,CH,I
Store
Purchased
Original
Cost
1
4
Shoes
12
M
White with blue stripes
Leather
Nike
Sears
Jan-13
$55.00
T-Shirts
L
Undershirts
White
Cotton
Hanes
JCP
$20.00
If additional space is needed, please attach a separate page. Be sure to include a complete description and cost for each item along with receipts for all items valued over $150.00.
TOTAL:
$
I do hereby warrant the foregoing statement and those on the accompanying forms to be accurate, complete and true. I hereby make a claim against American Airlines, Inc./US Airways, in the amount of $ ______ for a loss occurring on _______________
______________________________________________________
___________________________________________________
Claimant signature
Claimant signature*
*Signatures are required for each passenger claiming lost property. Parents may sign for their children under age 18.
After you fill out the Claim Passenger Property form, the next step is to submit it to American Airlines or US Airways. Ensure that you send it back within 45 days of your travel date. If you miss this deadline, your claim may be denied. Gather all required documents and receipts before mailing or faxing the form. This will help facilitate the processing of your claim.
The Claim Passenger Property form is a document provided by American Airlines and US Airways for passengers to report lost, damaged, or delayed baggage. This form allows travelers to detail their claims and submit necessary information to facilitate the tracing and potential recovery of their property. It is essential to complete all sections accurately and return it within 45 days of travel to ensure processing.
You can submit the completed form by mail or fax. The mailing address for American Airlines is:
The fax numbers are 972-425-0714 for American Airlines and 480-693-2305 for US Airways. You can also send an email to [email protected] or [email protected] if you prefer electronic communication.
When submitting your claim, it is important to include several key documents to support your case. These include:
Retaining copies of all submitted documents for your records is also advised.
If the Claim Passenger Property form is not submitted within 45 days from the date of travel, your claim may be denied. Timely submission is critical to ensure that your claim is processed and considered. It is recommended to complete and send the form as soon as possible after realizing your property is missing or damaged.
The liability limits for lost or damaged baggage vary depending on the type of travel. For domestic travel within the United States, the limit is $3,400 per ticketed passenger. If your travel includes international segments, the Montreal Convention applies, which sets the liability at 1,131 Special Drawing Rights (SDRs) per ticketed passenger. Certain items may be excluded from liability, so reviewing the Contract of Carriage is advisable.
If your claim involves more than one piece of baggage, you must itemize each bag and its contents separately on the form. Providing detailed descriptions and values for each item is crucial. Omitting this information may delay or negatively impact the processing of your claim. Ensure that all necessary details are included to facilitate a smoother claims process.
Failing to complete all sections of the form. Each part is important for processing your claim.
Not returning the form within the 45-day deadline. Late submissions can lead to claim denial.
Omitting details about multiple pieces of luggage. Each bag and its contents should be itemized separately.
Neglecting to include required documentation. This includes airline ticket receipts and baggage claim checks.
Not providing clear identification. A government-issued photo ID is necessary for each passenger making a claim.
Forgetting to retain damaged items. Keep all damaged bags and contents until your claim is resolved.
Failing to keep a copy of submitted documents. Always retain copies for your personal records.
Not notifying the airline of the loss immediately. Timely notification is crucial for claim processing.
Providing incomplete information about previous claims. List all relevant details if you have claimed with other airlines in the past.
When filing a claim for lost or damaged property with American Airlines or US Airways, you may need to gather additional documents to support your case. Here are a few important forms and documents that are often used alongside the Claim Passenger Property form:
Having these documents ready can streamline the claims process and increase the chances of a successful resolution. Remember, thoroughness is key when dealing with lost or damaged baggage claims.
The Claim Passenger Property form bears similarities to the Lost Property Report commonly used in various industries, including retail and hospitality. Both documents serve the purpose of reporting lost items and initiating a recovery process. A Lost Property Report typically requires detailed information about the lost item, including a description, location of loss, and contact information for the claimant. Just as with the Claim Passenger Property form, timely submission is crucial for the processing of the report. Both documents aim to facilitate communication between the claimant and the organization, ensuring that the lost item can be traced and returned efficiently.
Another document that resembles the Claim Passenger Property form is the Insurance Claim Form. This form is used when individuals seek compensation for lost or damaged items under an insurance policy. Similar to the airline claim form, the Insurance Claim Form requires detailed information about the loss, including item descriptions, values, and circumstances surrounding the incident. Both forms emphasize the importance of submitting supporting documentation, such as receipts or photographs, to substantiate the claim. Timeliness is also a key factor, as insurance companies often have specific deadlines for claim submissions, much like the 45-day limit set by airlines.
The Baggage Claim Form used by various transportation services, including buses and trains, shares characteristics with the Claim Passenger Property form. This form allows passengers to report missing or damaged luggage and initiate a claim for reimbursement or recovery. Both documents require the claimant to provide personal information, travel details, and a description of the lost or damaged items. The Baggage Claim Form also emphasizes the need for timely reporting and the inclusion of relevant documentation, echoing the requirements outlined in the airline claim form.
Additionally, the Property Damage Claim Form is another document that aligns closely with the Claim Passenger Property form. This form is typically used when individuals seek compensation for property that has been damaged due to negligence or accidents. Both forms require a thorough description of the property, the nature of the damage, and any supporting evidence, such as photographs or repair estimates. The emphasis on accurate and complete information is crucial in both cases, as it directly impacts the processing of the claim and the potential for reimbursement.
Lastly, the Customer Feedback Form, while primarily focused on gathering feedback about services, can also be similar to the Claim Passenger Property form in certain contexts. When customers report issues such as lost property, they often fill out a feedback form that includes details about their experience. Both documents require the provision of personal information and specifics about the incident. While the primary goal of a Customer Feedback Form may not be to initiate a claim, it can serve as a tool for documenting customer issues, which may lead to further action, much like the Claim Passenger Property form initiates a recovery process for lost items.
When filling out the Claim Passenger Property form, consider the following do's and don'ts to ensure your claim is processed smoothly.
Misconceptions about the Claim Passenger Property form can lead to confusion and delays in processing claims. Here are four common misunderstandings:
Understanding these misconceptions can help ensure a smoother claims process and increase the likelihood of a successful resolution.
When filling out and using the Claim Passenger Property form, it’s essential to follow specific guidelines to ensure your claim is processed efficiently. Here are key takeaways to keep in mind:
Following these guidelines will help you navigate the claims process more smoothly and increase the likelihood of a successful resolution.